PAIA manual
Published under section 51 of the Promotion of Access to Information Act 2 of 2000.
This manual sets out how to request access to records held by the operator of this website. A request for records held by a lender or bank that RUNS ON Wynk Systems must go to that institution — they hold those records, and their own PAIA manual applies.
Information officer
Requests and enquiries: privacy@wynk.systems. Postal and physical address details are provided on request and are stated in full in the signed manual we will send you.
The Regulator's guide
The Information Regulator has published a guide on how to use this Act, in each official language. It is available from the Regulator directly, and we will point you to the current version on request rather than reproducing a copy here that could go stale.
Categories of records we hold
| Category | Examples | Access |
|---|---|---|
| Corporate | Founding documents, statutory registers, annual financial statements | On request, subject to the Act |
| Commercial | Customer agreements, supplier contracts, pricing schedules | Request required; third-party consent may be needed |
| Website submissions | Enquiries and tenant registrations sent through this site | A data subject may request their own submission |
| Employment | Personnel records, payroll, policies | Request required; substantially restricted |
| Technical | Architecture records, control register, security assessments | Substantially restricted — disclosure could compromise tenant security |
How to make a request
- Complete the prescribed form (Form 2) or set out the same information in writing: who you are, which record you want, in what form, and why you are entitled to it.
- Send it to the information officer at the address above.
- Pay the prescribed request fee where one applies. We will tell you the amount before you incur it.
- We respond within 30 days. If we need an extension the Act allows one, and we will tell you why rather than going quiet.
- If we refuse, we will tell you which ground in the Act we are relying on and how to appeal. A refusal without a named ground is not a refusal we are entitled to make.
When we must refuse
- Where disclosure would unreasonably breach a third party's privacy.
- Where a record contains commercial information of a third party that the Act protects.
- Where disclosure would compromise the security of a system holding other people's financial records. We take this one seriously and read it narrowly rather than as a general shield.
Wynk Systems is a bank-grade core-banking platform. Registered in South Africa.
This site is informational: nothing on it constitutes an offer, a quotation, or credit advice.